Service Desk

Service Desk

At Shell Infotech, we believe the Service Desk can do more than just solving ongoing issues in your organization, it can help you prevent issues before they occur and bring-in efficiencies that help your business perform the best. So when you outsource to Shell Infotech, you aren’t just getting a partner who’ll provide round the clock support to users but one who’ll strive tirelessly to improve the way they work.

An efficient and effective service desk can result in many benefits to your organization:

 Improved productivity and employee satisfaction

 Better Forecast and Prevention of issues

 Ease of access for end users

 Quick issue resolution

 Better communication & Teamwork

 Increased productivity of support staff

Shell Infotech Service Desk Capability

 One throat to Choke: A single point of contact for all incidents, problems and requests from your users sitting anywhere.

 Support through Multiple Touch-points: from phone, email, web chat, self-help tools, and collaborative browsing

 Only the Best: Professional, experience and certified agents with focus on delivering high standards of service

 Great Insights: Reporting and tools that help you weed out the bottlenecks

 A standardized and highly efficient Service Management portfolio built on ITIL framework

IMACD's - Install, move, add, change de-install for PCs and Laptops/Notebooks

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PC Installation / Refresh

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Hardware Break-fix

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Desk-side Software Support

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